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Account Admin
Getting started
How to navigate the Admin tab How to set up a new workspace How to work out why a user can’t see something
User Management
How to create a user How to assign a role to an existing user How to edit a user’s profile How to reset a user’s password How to deactivate or reactivate a user How to delete a user How to give a user access to more than one organization
Roles Management
How to create a role How to edit a role How to assign a security tag to a role How to delete a role
Group Management
How to create a group How to create a subgroup How to edit a group How to delete a group
Organization Management
How to create an organization How to configure organization filter parameters How to edit an organization How to delete an organization
Security Tags
How to create a security tag How to edit a security tag

How to reset a user’s password

Restore access for someone locked out of their account who can’t reset it themselves. This is the Account Admin path, use it when the self-service route isn’t available to them.

Before you begin

You need:

  1. The Account Admin role
  2. The user’s identifier or email address
  3. An organization in common with them. You can only reset the password of a user who shares an organization with you

A Datanyx password gets set in one of two ways, and it’s worth knowing which situation you’re in:

  1. At account creation, the new user receives a setup link by email and sets their own password. Nobody else sets it for them.
  2. After that, an Account Admin in the same organization can reset it from User Management. That’s what this article covers.

Check whether the problem is actually a password. If the user is Inactive, no password will let them in and the sign-in attempt fails regardless. Look at their status first.

Steps

Step 1. Confirm you share an organization with the user

You can only reset passwords for users in an organization you also belong to. If they’re not in one of yours, this won’t work, and the fix isn’t on this screen. See the first entry under Common issues.

Step 2. Open User Management

From the main navigation, click Admin, then open the User Management tab.

Step 3. Find the user

Search by user identifier or email address.

Step 4. Confirm they’re Active

An Inactive user can’t sign in whatever their password is. If that’s the situation, reactivate them instead and the password may not need touching at all. See How to deactivate or reactivate a user.

Step 5. Open the reset option

In the user’s row, open the settings menu and select Reset password.

Step 6. Set the new password

Enter the new password and confirm it.

Step 7. Get it to the user safely

Send the new password through a channel separate from their email, and ask them to change it once they’re in. A password sent to the mailbox they’ve been locked out of does nothing, and one sent over an unsecured channel becomes a standing risk.

Result

The user can sign in with the new password. Their roles, group memberships, organizations, and everything they own are untouched. A password reset changes authentication only. The user can then navigate to My Accounts to set a new password if required.

Common issues

  1. I can’t reset this user’s password. You don’t share an organization with them. Either ask an Account Admin who is in their organization to do it, or add yourself to that organization first. See How to give a user access to more than one organization.
  2. A new user never got their setup link. That’s the creation email, not a reset. Check the address on their record is correct and ask them to look in spam. If it’s still missing, reset the password here and send it to them directly.
  3. They still can’t sign in after the reset. Check the status field. An Inactive user is blocked regardless of password.
  4. They can sign in but land somewhere unexpected. Unrelated to the reset. The default page is set on their profile.
  5. They can sign in but can’t reach what they need. Also unrelated. Access comes from roles. See How to work out why a user can’t see something.